Tag: COVID-19

Safer Hotel Disinfecting: How to Sustainably Address Guest Concerns

Posted on by Doug Gatlin

Republished from the Hotel Business Review with permission from www.HotelExecutive.com.

As the world opens up amid the ongoing COVID-19 pandemic, travelers have come to expect more frequent cleaning and disinfecting in the spaces they occupy – but it does not have to come at the expense of healthy indoor air quality.

While uncertainty about how the virus spread during the early days of the pandemic led to a significant increase in the use of harsh cleaning chemicals, two years later we have much better information that allows hotels to protect guests both from the virus and from the negative health effects of exposure to disinfecting chemicals.

Cleaning for COVID Starts with Accurate Information

From the very beginning of the pandemic, scientists understood that coronaviruses break down easily with plain soap and water or regular cleaning solution. However, most businesses acted on a natural instinct to turn to the harshest cleaning chemicals available: disinfectants.

Today we know that the virus spreads primarily through respiratory droplets, and the risk of surface transmission is extremely low. In fact, research from the Centers for Disease Control and Prevention (CDC) found that the chance of being infected with COVID-19 from touching a contaminated surface is less than 1 in 10,000.

This means that covering surfaces with chemicals will not necessarily help prevent the spread of COVID, but it could lead to significant health risks for building occupants. Hotel and lodging properties can guard against viruses and other germs – while also protecting the building’s indoor air quality and the health and safety of guests – by understanding how to choose safer products and when disinfecting is appropriate.

Travelers’ Expectations are Changing

Despite recommendations from the CDC, hotel guests are looking for evidence that substantial cleaning and disinfecting are taking place. So, while the risk of surface-born infection is extremely low, business still must reassure people about safety amid the continuing pandemic. In fact, a 2020 study revealed that 85 percent of consumers want to see visible proof of cleaning.

“The pandemic has placed cleanliness, safety, and security at the forefront of what we now consider luxury, and these criteria are now the priority to pick and choose a hotel to stay at,” says Cecile Sandral-Lasbordes, Director of PR & Marketing – Guest Experience & Quality Leader for Sofitel Los Angeles at Beverly Hills, a Green Seal-certified property. “Guests are more alert and educated than ever on cleaning measures and how to fight germs, and they want transparency on what we are doing at the hotel level. But they also want these measures to become part of the overall hotel stay, not disconnected from it. The cleaning and disinfecting need to elevate the experience, not create a context of fear.”

Ninety-five percent of customers responding to a 2021 study said they want to see cleaning practices stay the same or increase even after the COVID vaccine is widespread, indicating that effective cleaning and disinfecting are more than a short-term trend. Guests continue to demand more from housekeeping personnel, underscoring the importance of maintaining a robust cleaning plan for both guest safety and peace of mind.

“Understanding the new expectations and learning to evolve with them is key,” says Sandral-Lasbordes. “The pandemic has taught us that we need to be flexible to survive. Transparency is also extremely important, as well as constantly training our team members to stay up to date with the latest rules and regulations and how to reimagine our work.”

Avoiding a Dangerous Reliance on Disinfectants

Because of the nature of the COVID-19 virus, masking, vaccines, and regular handwashing are the most effective precautions against its spread. However, cleaning and disinfecting are among several additional measures that can help protect guests and reassure them about the safety of a property’s indoor environment.

While regular cleaning is typically effective at removing most virus particles on surfaces, targeted disinfection is sometimes appropriate – such as when someone confirmed or suspected to be infected with COVID has been in the building within the past 24 hours. Otherwise, cleaning regularly is sufficient, so hotel staff do not have to worry about cleaning every time a guest or employee touches a surface.

Even when disinfecting is appropriate, it’s only effective after regular cleaning, as cleaning removes dirt and grime that viruses can hide under. It is also vital to ensure housekeeping employees are using the appropriate cleaning products for the surface, that the products are certified for health and performance, and that housekeeping employees are trained on disinfectants’ dwell times, which can range from 30 seconds to 10 minutes.

Though disinfectants are sometimes needed, they are not harmless: Repeated or extended exposures to disinfecting chemicals can lead to significant health effects. Some common disinfectant ingredients, such as quaternary ammonium compounds, are linked to asthma and reproductive toxicity.

Exposure poses an especially grave risk for the 1 in 13 Americans with asthma – a group that is high-risk for COVID-19. This means that overusing disinfectants to combat the virus can worsen the problem you are trying to solve. Even low levels of indoor air pollutants like these can trigger respiratory symptoms, so it’s critical that hospitality properties make safer choices for the comfort and safety of guests and employees.

Choosing Safer Cleaning Products and Disinfectants

Choosing safer, verified-effective cleaning products – especially those that do not contain asthmagens or respiratory irritants – is critical to protecting hotel staff and guests. Conventional cleaners commonly contain endocrine disruptors and carcinogens, which have been linked to a variety of diseases. Only a few hundred of the 80,000-plus chemicals registered for use in the U.S. have been evaluated for health and environmental effects – so the chemicals inside your cleaning products matter more than you might initially think.

In addition to respiratory irritants, conventional cleaners commonly contain chemicals that can disrupt the endocrine system. The endocrine system is like the body’s conductor – setting the rhythm for metabolism, growth, mood, and sleep patterns. Endocrine disrupting chemicals are linked to a plethora of adverse health effects including hormone changes, lower sperm counts, birth defects, obesity, diabetes, thyroid irregularities, reduced immune function, and reduced vaccine response. Due to the hazardous nature of these chemicals, some third-party certification organizations have restricted endocrine disrupters. Green Seal, for example, prohibits phthalates, bisphenol A (BPA), nonylphenol ethoxylates (the byproducts of alkylphenols), and glycol ethers in certified cleaning products.

While housekeepers are most at risk from exposure to hazardous cleaning chemicals, other employees and hotel guests also come into contact with these products daily. To protect people while they are in your space, procurement managers can look for products that have been verified for health, safety, and performance by a credible third-party organization. Green Seal maintains a publicly accessible directory of certified products at certified.greenseal.org.

Like cleaning products, some disinfectants are safer for human and environmental health than others. However, identifying these products can be more challenging because the U.S. EPA does not allow third-party certifications for disinfecting solutions. Purchasers instead must rely on product ingredient labels and resources from leading ecolabels to distinguish safer formulas.

The U.S. EPA’s List N: Disinfectants for Coronavirus is a great resource for finding products that are effective against the COVID-19 virus. This list, however, does not identify which products use safer active ingredients. Green Seal recommends choosing approved disinfectants with safer active ingredients such as citric acid, hydrogen peroxide, or isopropyl alcohol, which are not linked to asthma, cancer, endocrine disruption, or DNA damage. A full list of recommended safer active disinfecting ingredients, as well as examples of List N products that use these ingredients, is available here.

How to Safely Adapt to Traveler Demands

In addition to selecting safer cleaning and disinfecting products, lodging properties can promote safety, sustainability, and equity by implementing proven-effective cleaning practices, strengthening cleaning and disinfecting protocols, and effectively communicating their efforts with guests.

Green Seal’s Guidelines for Safer Cleaning and Disinfection for Workplaces offer science-based guidance on best practices. These guidelines align with the LEED Safety First Pilot Credit for Cleaning and Disinfecting, another resource hotel and lodging properties can rely on. The guidelines lay out five actionable best practices for property owners and managers:

  • Create a cleaning and disinfection plan, following CDC and EPA guidance. The plan should identify high-touch surfaces and implement a policy that goes beyond visual inspections to regularly verify the effectiveness of cleaning and disinfecting.
  • Ensure that housekeeping staff are properly trained on the safe handling of all cleaning and disinfecting products, effective cleaning procedures, and the use and maintenance of cleaning equipment. This includes training housekeeping staff to prioritize ventilation by opening windows and running fans, when possible, and to follow the instructions on product labels, including dwell times. Training should also include best practices for preventing ergonomic injuries and using and disposing of personal protective equipment (PPE) to reduce injuries and exposure to harmful chemicals.
  • Select products that maintain sustainability and healthy indoor air. This includes choosing certified green cleaning products and disinfectants with safer active ingredients.
  • Provide safer working conditions for housekeeping staff. Use the most effective PPE for cleaning and disinfecting and use ergonomic cleaning equipment with features that reduce worker injuries.
  • Communicate the cleaning and disinfecting plan to other employees and guests so everyone can understand what measures are in place to protect safety. As travelers demand more visibility into businesses’ cleaning protocols, effectively communicating your lodging property’s protective requirements is more important than ever.

In addition to following the above guidelines, hotels that want to verify that they are adhering to best practices for cleaning performance and health protection can apply for certification or validation from independent organizations including Green Seal, LEED, WELL, or Fitwel.

Promoting Equity Through Green Cleaning and Disinfecting

Using safe, effective green cleaning and disinfecting practices offers the same health and performance benefits as before the pandemic, but the stakes are greater now, since excessive use of hazardous chemicals has become the norm.

The pandemic has shone a spotlight on the roles and sacrifices of housekeeping professionals. These frontline workers put their own health on the line to protect the health of others. Promoting safer cleaning products and practices offers a significant opportunity to promote social equity for the members of this behind-the-scenes workforce, who are predominantly members of under-represented and marginalized communities.

Several studies found that both domestic and professional cleaning work are associated with increased risk of asthma and other respiratory effects. In fact, the first long-term study of the effects of cleaning chemicals on lung function found that regular use of cleaning sprays can cause a decline in lung function that is comparable to smoking 20 cigarettes per day.

Hotels can promote equity by sourcing certified green cleaning products; choosing List-N disinfectants that use safer active ingredients; and adhering to independent, science-based guidelines, such as Green Seal’s Disinfecting Guidelines or the LEED Safety First Pilot Credit for Cleaning and Disinfecting.

Society’s understanding of the virus has evolved over the course of the pandemic, and so must the response. Hotel guests now have an unprecedented interest in indoor air quality that is expected to long outlast the pandemic. By following the latest independent, science-based guidance on cleaning and disinfecting, hospitality property owners and managers can provide assurance that they are on top of the necessary measures to protect the health of guests and employees effectively and holistically.

The Safer Way to Clean and Disinfect Your Home

Posted on by Nina Hwang, MPH

Anxiety about the spread of the COVID-19 virus has led households to significantly increase their use of cleaning and disinfecting chemicals throughout the pandemic. Though well-intentioned, these habits can expose households to toxic chemicals, ultimately causing more harm than good.

Since the virus primarily spreads via person-to-person transmission, covering the surfaces in your home with chemicals won’t necessarily help prevent the spread of COVID; however, it could lead to significant health risks for your family. By learning how to choose safer products and understanding when disinfecting is appropriate, you can guard against viruses and other germs while also protecting your home’s indoor air quality and the health and safety of your family.

Cleaning Your House is Usually Enough

The science has long been clear that coronaviruses, including the COVID-19 virus, are relatively easy to kill on surfaces because they are surrounded by a protective lipid envelope that easily breaks apart with plain soap and water.

Now, we also know that the risk of surface-to-person transmission of COVID is extremely low. In fact, research from the Centers for Disease Control and Prevention (CDC) found there is less than  a 1 in 10,000 chance of being infected with COVID-19 from touching a contaminated surface.

When to Disinfect Your Home

While regular cleaning is typically effective at removing most virus particles on surfaces, targeted disinfection is sometimes appropriate — such as when someone confirmed or suspected to be infected with COVID has been in your house within the past 24 hours. Otherwise, cleaning regularly is sufficient, so you don’t have to worry about cleaning every time you touch a surface in your home.

Importantly, even when disinfecting is appropriate, you should always clean first. Cleaning removes dirt and grime that viruses can hide under.

Choosing Safer Cleaning Products and Disinfectants

Only a few hundred of the 80,000-plus chemicals registered for use in the U.S. have been evaluated for health and environmental effects — so the chemicals inside your cleaning products matter more than you might initially think.

Much like cleaning products, some disinfectants are safer for human and environmental health than others. Unfortunately, disinfectants often contain hazardous ingredients such as quaternary ammonium compounds, or quats, which are linked to asthma, cancer, and endocrine disruption. Repeated exposure to these harmful ingredients can increase the risk of serious respiratory disease, especially for vulnerable populations including children and those with asthma.

US EPA’s List N: Disinfectants for Coronavirus provides a list of products effective against the COVID-19 virus. However, this list does not identify which products use safer disinfecting ingredients. Green Seal recommends choosing approved disinfectants with the following, safer active ingredients:

  • hydrogen peroxide*
  • citric acid
  • lactic acid
  • ethyl alcohol (also called ethanol or just alcohol)
  • isopropyl alcohol
  • peroxyacetic acid*
  • hypochlorous acid

*Avoid products containing both hydrogen peroxide and peroxyacetic acid (also called peracetic acid) as that combination is an asthmagen.

While EPA does not allow third-party certifications for disinfecting solutions, Green Seal has curated EPA’s List N to help you identify safer ones.

Disinfectants with Safer Ingredients

How to Avoid Over-Disinfecting Your Home

The science surrounding the COVID-19 virus indicates that we ought to avoid a dangerous reliance on disinfectants. Fortunately, there are ways to minimize exposure to cleaning chemicals, regardless of the types of products at hand.

Follow the instructions on product labels

Product-specific information on the disinfectant’s label — such as the duration a surface needs to remain wet with disinfectant to kill specific pathogens — helps ensure safe and correct use. For instance, when it comes to contact times, it’s not always a quick spray and wipe; contact times can range from 30 seconds to 10 minutes.

Avoid accidental exposure

To minimize the quantity of chemicals that become airborne, choose a disinfectant wipe, or spray the product into a microfiber towel before wiping household surfaces. It’s also best to keep kids and pets in a different room while cleaning to further reduce exposure.

Improve ventilation

Open windows or run fans, when possible, to reduce the buildup of pollutants released during cleaning and disinfecting. Without proper ventilation, this chemical buildup can lead to poor indoor air quality.

Because of the nature of the COVID-19 virus, masking, vaccines and regular handwashing are the most effective precautions against its spread. However, cleaning and disinfecting are among several precautions that can help protect you. By choosing safer disinfectants for your home, following science-based guidance on disinfecting frequency, and taking precautions when cleaning, you can help protect yourself and your loved ones from both COVID-19 and negative health effects from exposure to harmful chemicals.

CDC Confirms: Less is More When it Comes to Disinfecting

Posted on by Doug Gatlin

Last Summer, I warned of a dangerous trend of over-disinfecting buildings to reassure people about safety amid the pandemic – with minimal effectiveness at reducing virus spread and significant risks to people’s health from toxic chemicals.  Now, the Centers for Disease Control and Prevention (CDC) has updated its guidance to confirm that regular cleaning is preferable to disinfecting most of the time.  

When is disinfecting appropriate? The CDC now says to disinfect when someone confirmed to be infected with COVID-19 has been in the building within the past 24 hours.  

This is the same guidance Green Seal provided last Summer in our Safer Guidelines for COVID-19 Disinfecting for Schools and Workplaces, a free public resource that is now being implemented in more than 1 billion square feet of building space, including by Green Seal-certified cleaning services.  


Why Disinfecting Can Harm Instead of Help

It has been clear for some time that dousing a space in hazardous disinfecting chemicals won’t do much to prevent the spread of COVID-19. There are two main reasons for this: COVID-19 is much more likely to spread through person-to-person and airborne transmission than it is through surface-to-person transmission, and coronaviruses are relatively easy to kill on surfaces with plain old soap and water (or regular cleaning solutions).

There is a natural instinct to turn to the harshest chemicals available to attack a nasty virus, but the CDC’s new guidance should reassure us all that we can follow the science to avoid a dangerous reliance on disinfection. Doing so will avoid health risks ranging from cancer to serious respiratory disease – an especially grave risk for vulnerable populations such as children and the 1 in 13 Americans with asthma.

Not All Disinfectants are Created Equal 

For the times when disinfecting is appropriate, some disinfecting products are safer than others. Green Seal has curated U.S. EPA’s List N: Disinfectants for Coronavirus to help you identify safer ones.

Unlike other active ingredients commonly found in disinfectants, the active ingredients we recommend are not linked to asthma, cancer, endocrine disruption, DNA damage or skin irritation. Find our list of recommended ingredients and products here. 

Why We’re Certifying Safer Alcohol-Based Hand Sanitizers

Posted on by Taryn Tuss

Green Seal is now certifying hand sanitizers that meet the highest standard for safety and performance in the marketplace.

With the COVID-19 pandemic spurring many first-time producers to enter the market, the FDA has warned consumers to avoid hundreds of hand sanitizers because of high levels of hazardous ingredients including methanol (wood alcohol) and the contaminant 1-propanol.  Meanwhile, even when properly formulated, hand sanitizers can include hazardous ingredients linked to cancer, allergies, and skin and eye irritation – even if they have an ecolabel.  

With our new certification program, Green Seal is providing consumers, purchasers and facility managers a simple way to identify hand sanitizers that meet the highest standard for health, safety and performance.  

The Highest Standard of Clean

Formulating with healthier ingredients is vital for a product that people apply to their skin dozens of times a day. Our new certification standard, created with input from public health and industry experts, screens 100% of alcohol-based hand sanitizer product formulas for:

  • carcinogens
  • reproductive toxins
  • skin irritants
  • phthalates
  • parabens, and
  • contaminants

And as always, consumers can be confident that Green Seal-certified products meet uncompromising performance standards, do not pollute waterways, and use environmentally preferable packaging materials.

Verification By a Trusted Authority 

Our new hand sanitizer certification program is part of our commitment to leverage our expertise in healthy and sustainable cleaning and facility care to help protect people from both COVID-19 and negative health impacts from toxic chemicals. 

  • Green Seal’s Guidelines for Safer Cleaning and Disinfection for schools and workplaces have been adopted by commercial cleaning companies servicing more than 1 billion square feet of space.
  • We’ve partnered with SEIU 32BJ, the largest union of property service workers in the U.S., on COVID-19 training for its members.
  • More than 30,000 Green Seal certified products are used in offices, schools and homes each day, including cleaning products and hand soaps critical to de-contaminating buildings and protecting people.

Learn more about Green Seal certification for hand sanitizers here. 

A Trend in COVID-19 Cleaning Is Hazardous to Your Health

Posted on by Doug Gatlin

COVID-19 has precipitated a worrying cleaning trend that’s getting little airtime – excessive exposure to hazardous cleaning and disinfecting chemicals that itself can endanger health. To reassure people about the safety of indoor spaces during the pandemic, some workplaces are turning to unnecessary or even counterproductive cleaning and disinfection methods – a practice the Atlantic calls “hygiene theater.” 

The Best Disinfecting Tool is Accurate Information 

After physical distancing and mask-wearing, the best tool to combat COVID-19 is accurate information. We have good reason to believe that schools and workplaces don’t need to turn to hazardous methods to effectively clean and disinfect for COVID-19.  Consider that:

  • COVID-19 is most likely to spread through person-to-person and airborne transmission. In fact, no specific reports of transmission from surface-to-person had been recorded as of the July 9 publication of this World Health Organization report.
  • Coronaviruses, such as the COVID-19 virus, are relatively easy to kill on environmental surfaces.

While companies are increasingly asking for or advertising frequent disinfecting, as a general rule only high-touch surfaces (such as door handles and elevator buttons) should be frequently disinfected. Applying the product correctly is also important, as over-using a product will not be more effective at killing the COVID-19 virus and leads to waste and unnecessary chemical exposure.

Foggers Are Poor Choices For Schools and Offices

Application technologies like foggers are being heavily marketed as COVID-19 disinfecting solutions. These are a poor choice for school and office environments – they promote hazardous levels of chemical exposure without any benefit, as there is no evidence that they are more effective than traditional application methods. 

As some schools prepare to reopen, administrators should consider that disinfectants can include ingredients linked to asthma, cancer and endocrine disruption. Applying them in excess can create significant health risks for students and staff, including – ironically – serious respiratory disease.  

This is an especially grave risk for the 1 in 13 Americans with asthma – a group the CDC has identified as high-risk for COVID-19. Choosing safer proven-effective products, especially those that do not contain asthmagens or respiratory irritants, is critical for protecting high-risk groups. (Green Seal’s list of recommended safer COVID-19 disinfectants is here.)

Hazardous Chemicals May Do More Harm Than Good

Dousing a space in hazardous chemicals won’t necessarily better prevent the spread of COVID-19, but it will lead to significant health risks for those inside. The good news is that there are effective ways disinfect for COVID-19 while protecting health, safety and indoor air quality. 

Green Seal’s Safer COVID-19 Disinfecting Guidelines are a free resource for comprehensively protecting the health of building occupants and cleaning personnel during the pandemic.  And Green Seal’s public health lead Nina Hwang provides additional information on safe and effective disinfection here.

Safer, Healthier Hand Sanitizers

Posted on by Green Seal

Update: Green Seal accepted comments on our proposed health-focused requirements for alcohol-based hand sanitizers during a public comment period from July 30 to August 13. Green Seal published final criteria in GS-41 Hand Cleaners and Hand Sanitizers for Industrial and Institutional Use and GS-44 Soaps, Cleaners, Hand Sanitizers and Shower Products.  

Our Focus on Health

Since entering the US marketplace in the 1980s, hand sanitizers have provided an effective and efficient option for hand hygiene. US and international health organizations have called the use of alcohol-based hand sanitizers the second-best hand hygiene option, after hand washing with soap and water. Hand sanitizers are now critical to public health worldwide as governments and healthcare groups work to slow the spread of COVID-19. 

However, hand sanitizers available on the US market are sometimes formulated with hazardous ingredients linked to cancer, allergies, skin and eye irritation, and other harmful health effects. 

In addition, with sudden demand spurring many first-time producers to enter the market, the U.S. Food and Drug Administration has warned consumers to beware of incorrectly formulated hand sanitizers. As of now, the FDA has listed 75 hand sanitizer products to avoid because they contain high levels of hazardous ingredients, like methanol. 

Given the strong demand for these products and their critical role in providing safer, healthier spaces from schools to grocery stores, Green Seal has developed a health-protective framework for alcohol-based hand sanitizer certification.

Our Requirements 

Green Seal’s proposed criteria for hand sanitizers set protective health requirements to provide purchasers and consumers a simple way choose safer and effective products. 

Because people apply hand sanitizer directly to their skin up to 30 times a day, it is vital that products are formulated with healthier ingredients. Under the proposed requirements, certified hand sanitizers must be free of carcinogens, mutagens, reproductive toxins and endocrine disruptors, with additional ingredient restrictions to prevent skin irritation, eye damage and allergies.

As always, consumers can be confident that Green Seal-certified products:

  • meet uncompromising performance standards
  • conform to rigorous health requirements
  • do not pollute waterways, and
  • use environmentally preferable packaging materials

Final Criteria Coming Soon

Green Seal’s reputation for credibility and market impact rests on an open and transparent process for developing our science-based standards. All of our major standard revisions are open for review and public feedback. Green Seal publishes all formally submitted comments, as well as a response to each substantive issue identified by commenters.

Green Seal accepted public comments on the proposed criteria between July 30 and August 13. All comments are now under review, and Green Seal will publish a Response to Comments before issuing the Final Criteria for alcohol-based hand sanitizers.

The Proposed Criteria and supplementary documents can be reviewed on Green Seal’s Standard Projects page.

Interview from the Front Lines: Cleaning for COVID-19

Posted on by Green Seal

With cleaning workers on the front lines of the coronavirus crisis, Green Seal caught up with Michael Doherty, president of BMS Building Maintenance Service, to learn how the industry-leading green cleaning company is approaching the challenges of operating during a pandemic.   

Certified to Green Seal’s GS-42 commercial cleaning standard since 2014, BMS cleans more than 100 million square feet of space across New York, Chicago and the Mid-Atlantic, including iconic buildings like Chicago’s Merchandise Mart. 

GS: What are your clients asking you for right now, and how are you communicating to them about how you’re addressing the outbreak? 

MD: Now more than ever the importance of the work we do is top of mind for clients.  The biggest concern is how our staff is cleaning their spaces, and whether our procedures and the chemicals we use will disinfect for COVID-19.  In many cases, clients are asking us to increase the frequency of cleaning, particularly for high touch surfaces such as doorknobs, kitchen surfaces and appliances, and restroom fixtures.  Additionally, there’s a high demand for certain supplies such as hand sanitizer liquids and wipes.  We are providing these to clients, and continually working our supply chain to ensure we have stock.

We are communicating through a variety of methods, including mass communications, email, but most importantly, over the phone in real time.  As the situation is evolving so rapidly, voice communication is often the quickest means to get the work done.

GS: How have you had to adjust your operations or internal communications to deal with this crisis?

MD: As the COVID-19 situation began to unfold, BMS established an internal emergency communications team, consisting of company leadership and representatives from our operations, safety, and quality assurance departments.  The team members are in regular communication to evaluate factors affecting our ability to deliver service, and to make operational adjustment to meet new demands.

In many cases, roles and responsibilities have also shifted.  Team members are being pulled from their regular work to focus on critical COVID-related initiatives that wouldn’t normally fall in their scope of responsibility.  It’s an “all hands-on- deck” mentality.  I’m proud of how our team has risen to the occasion.

Our internal communications have also been affected by the fact that all “non-essential” staff is now working from home.  The company is holding more virtual meetings than ever and has established new tools for group communication such as mass-texting.

GS: Have you had to handle any supply chain issues and adjust your procurement? Have you had to quickly switch to different products and conduct new trainings?  

MD: We are working closely with our suppliers to stay abreast of changing supply conditions and supply chain shortages.  Products in highest demand include sanitizing wipes and liquids, disinfecting chemicals, and face masks.  

We are adding safety stock where possible for these critical products.  We are sourcing from multiple suppliers, not relying on one sole vendor or one brand manufacturer.  As worldwide demand for these items continues to grow, shipping times are often in flux, so we are closely tracking all orders.

GS: How are you protecting your frontline employees? 

MD: For our cleaning staff, we are taking proactive approaches to infection prevention and emergency preparedness in response to concerns about COVID‐19, including providing personal protective equipment as necessary, and continued safety and hygiene training.  Additionally, we are closely tracking cases or potential cases in our buildings and notifying our staff as soon as we are notified.

We are also attempting to educate them with whatever information becomes available.


GS: Are you encountering questions about the effectiveness of green cleaning for coronavirus? If so, how are you addressing them? 

MD: The EPA has published a list of approved disinfectants for COVID-19, which has been the number one concern for our clients.  While some disinfectant manufacturers claim to be green, the reality is that EPA considers all disinfectants to be a part of the pesticide family and requires them all to be EPA registered.  

That said, some disinfectants have less harsh ingredients than others.  Product with ingredients such as alcohol, lactic and citric acid, and hydrogen peroxide are examples of what we look for. 

Additionally, another thing to note is that before we disinfect, we clean.  We continue to use the same green products and processes already in place for cleaning.

GS: Can you give us an overview of your protocols for de-contamination of a building that may have had an individual with coronavirus? 

MD: In the regions where we provide this service, we follow very specific protocol.  To start we isolate the area and dispose of any contaminated materials.  We then use an advanced electrostatic disinfecting application that offers 360 degrees of touchless disinfection and sanitizing.  It’s important to note that even with the electrostatic disinfecting application there is no way of knowing if every infected surface has been treated. BMS cannot guarantee surfaces are contamination-free.

After the job is done, we dispose of all PPE according to BMS’s Pathogen Exposure Control Plan, and remove signage and barricades following completion of cleaning and disinfection.

GS: How are you supporting and responding to any fears and concerns or sick leave requests by your staff?  Have you been able to respond to new requests for services with the staff you have?   

MD: We are requiring staff to stay home if they are sick or experiencing any symptoms of acute respiratory illness. Additionally, if staff has had contact with someone who has or may have coronavirus, we are requiring them to stay home.  We are closely tracking staffing, and continually assessing the need to shift staffing to maximize resources.

GS: With more people teleworking, have you been able to shift work hours for your cleaning crews? 

MD: As more clients are work remotely, tenant spaces are shutting down completely.  Our goal is and will be to continue to reallocate those cleaning crews to other projects to the best of our ability.   

In many cases we are rotating the cleaning crews methodically to avoid an entire crew being infected should one person become infected.  

Our cleaning staff are on the front lines of this pandemic, working tirelessly, day and night. The work they do will save lives, and we could not be more grateful to them.  

GS: When was the last time you had to implement these kinds of emergency protocols? For example – during flu season at a school, or during the 2009 H1N1?

MD: In 2009 during H1N1 we provided continuous sanitizing of public areas in buildings.  But unlike what we are dealing with today, we did no heavy-duty disinfecting of tenant spaces.  

Other comparable events would be the emergency procedures the company implemented after 9/11 and after Hurricane Sandy in New York City.

GS: What are some lessons that you’ve learned in this tough time and while addressing urgent requests?

MD: Keeping spaces clean and helping keep clients healthy has always been our goal.  We have seen validation of this goal and the work we already do.  That said, we have also learned more than we’d like to about infectious disease protocol.  However, we have also adapted our practices to major disinfecting of tenant and building spaces in accordance with CDC protocol.  We have learned that communication between management and building staff is critical in extended emergencies.  It is vital to make line managers and cleaning staff feel informed, valuable, and safe.   Also, we have learned that working by telecommunication is not nearly as painful as we had anticipated.

Mike Doherty is President of BMS and its subsidiary companies. He has over 35 years of experience in the building service industry. Since 1998, he has run all operations for BMS and is currently responsible for janitorial, security, architectural surface maintenance and window cleaning services managing more than 2,800 employees.

Honoring the Custodial Workers Who Keep Our Schools Healthy

Posted on by Green Seal

Right now, 15 states and 2 U.S. territories have ordered or recommended school building closures for the rest of the academic year due to concerns with the rapid spread of COVID-19. These closures have disrupted the formal education of approximately 55 million students across U.S. public and private institutions.  But they have not slowed the activity of school custodial and housekeeping workers, who have been working tirelessly to maintain a healthy and safe environment for students and staff when onsite learning resumes. 

While many schools are closed for learning, some higher-ed students remain on campus due to lack of housing alternatives. Critical scientific research must proceed. And essential facility operations continue. These inhabited spaces must be kept clean and free from potential exposure, and custodial and housekeeping workers are on the frontlines of protection.

Schools with robust green cleaning programs have risen to the occasion, as demonstrated by those represented through our Healthy Green Schools & Colleges (HGSC) Program. The University of Washington has developed creative ways to communicate their cleaning efforts to the broader community and assure those on campus they are up to task. Salt Lake City School District has provided their bloodborne pathogen training publicly so other schools and school districts can benefit. And HGSC school facility & custodial directors banded together to create a COVID-19 Webinar Series to provide immediate peer-to-peer learning opportunities centered on cleaning for COVID-19.

School custodial and housekeeping staff are unsung heroes during this global pandemic. On National Healthy Schools Day, they deserve our thanks for everything they’re doing to keep us safe. Even if we’re not able to thank them in person, sending a letter or an email to your school’s custodial department is a simple way to let them know you value their role. It’s the least we can do. Visit the Healthy Schools Network and click on the National Healthy Schools Day: Plan Your Activity Page to help you plan your way to celebrate the custodial and housekeeping team keeping our schools safe and healthy.

Serving Our Stakeholders During the COVID-19 Health Crisis

Posted on by Green Seal

Green Seal is closely monitoring developments regarding the novel coronavirus COVID-19, which was declared a national emergency by the White House and a pandemic by the World Health Organization. During this emerging and rapidly changing situation, we rely on the CDC for updated information as it becomes available. 

Green Seal is committed to providing trusted information and resources on staying safe and healthy amid the challenges caused by COVID-19. Whether you’re a consumer, business owner, school leader or Green Seal certified provider, we have resources for you at www.greenseal.org/coronavirus.


Many Green Seal certified producers and providers are on the front lines of the COVID-19 pandemic, providing vital cleaning products, cleaning services, hygienic products, and lodging or food services while meeting the highest sustainability standard in the market. Green Seal is absolutely committed to serving these stakeholders with the highest quality support. To that end, Green Seal is taking the following steps

  • To reduce unnecessary added workloads on overburdened teams, Green Seal is suspending compliance monitoring activity until the crisis has abated.
  • Due to extreme impacts to the fiber supply chain, Green Seal will temporarily make reasonable accommodations to fiber sourcing compliance for certified paper producers, while also requiring periodic reporting on fiber content. This measure will aid in the continued market flow of hygienic and other paper products that consistently meet the highest sustainability standard in the market.
  • Green Seal will conduct virtual audits instead of in-person audits where necessary. This will allow any companies that have submitted for new certification evaluations to achieve conditional Green Seal certifications in a timely manner.

To protect the health of our staff and the general public, Green Seal transitioned to operating as a virtual workplace for all staff beginning March 12th.  While this measure allows us to do our part in our communities, we have taken steps to ensure that this will not affect our ongoing operations and customer support. 

We will continue to update this blog and our COVID-19 Resources page as new information and resources become available – and we are always available for questions here. 

Thank you for allowing Green Seal to serve you during this challenging time.